ServusConnect takes your maintenance operations to the next level with features like mobile maintenance, digital inspections & resident notifications.
Converting Paper to Digital – 6 Criteria towards Building More Effective Multifamily Digital Inspections
It seems that every Multifamily operator is going through a “paperless” initiative, or at least has one planned. One of the paper-based processes that is high on the list for early conversion is the periodic inspections that pretty much every…
New Feature: ServusInspections
NEW FEATURE! ServusInspections Never lose track of details or paperwork again. Introducing Digital Inspections. Ditch paper and perform simple and easy-to-use multifamily property maintenance inspections with ServusInspections by ServusConnect!…
Press Release: NetVendor Acquires ServusConnect
NetVendor Acquires ServusConnect TUALATIN, OR and RALEIGH, NC – NetVendor, a leading provider of vendor management and compliance monitoring software to property managers in the United States, has acquired ServusConnect, a provider of maintenance…
5 surprises I uncovered moving from property management to vendor services
5 surprises I uncovered moving from property management to vendor services Written by Natalie Schultz After 7 years in the property management industry, I have moved over to the other side, or rather, I’ve become a vendor serving the very…
Apartmentalize 2022 In Review: What Multifamily Thought Leaders Are Saying About Maintenance Operations
Attracting and retaining property management talent, particularly maintenance and service technicians, has always been a challenge. But, in today’s world – particularly in the midst of the Great Resignation – it’s become an even bigger…
A Look Back at 2021 - Improvements, Updates and New Features
A Look Back at 2021 Every year seems to have been a whirlwind from a product/software development perspective and 2021 is no exception. Before we talk about some of the larger features & functionality we’ve built into the…
Thankful for You!
To our clients and friends Happy Thanksgiving! We are so thankful for all of you! We as a group wanted to say thanks to our clients for all the blessings of this year. And we also want to wish everyone a wonderful Thanksgiving…
New Features: ServusMessages Expanded!
FEATURE UPDATE! ServusMessages Expanded We know how important it is to get the word out to employees, contractors, and residents at a moment’s notice. That’s why we’re so excited to announce our new ServusMessage updates! …
Sessions, Singing & Swag: Takeaways from Ascend 2021
Singing, Sessions & Swag Our takeaways from Ascend 2021 Did you make it to Ascend 2021? Here are some of our takeaways… The ServusConnect team had so much fun hanging with our MRI colleagues during Ascend 2021! Here are a few quick…
New and Improved Servus Request On-Hold Features
SERVUS REQUEST “ON-HOLD” WAS A HIT… so we made it even better. In early 2020, ServusConnect launched several COVID-related features to assist with protecting the health and safety of Property Management Teams (including Service…
5 Takeaways from Apartmentalize 2021
5 Takeaways From Apartmentalize The ServusConnect team had a blast meeting many of you face-to-face (finally!) at Apartmentalize in Chicago last week! Here is what we took away from the conference sessions and meetups. 1. Virtual Maintenance…
Feature Release: Property Resident Report
NEW FEATURE! Property Resident Report We’re not on summer vacation yet! Our team here at ServusConnect has been hard at work, bringing you new features, just like you asked! This week, we’re excited to bring you our newest feature:…
Lets Talk Analytics!
Hey All! First, we would just like to say that this blog may sound like we are just bragging about how awesome our reporting and analytics are BUT we promise there is more to it! We aren’t trying to be pretentious, ServusConnect’s customer…
Taking Action While Boosting Your Resident Experience
As we settle into Q2 we are excited about our progress and look forward to continuing to help our industry automate their maintenance processes. For most of us 2020 was a train wreck, and we saw that it exposed a lot of issues for property…
Latest Addition to Our Portfolio: Harbor Group
Press Release! The team here at ServusConnect is excited to announce that Harbor Group Management has joined our portfolio of valued clients! Harbor Group, based in Norfolk, VA, owns and operates over 40,000 units of residential apartment…
Foundations of the New Operational Standard in Multifamily Maintenance
Soooo, just being honest here - the original title of this post was "Foundations of the New Normal in Multifamily Maintenance". It just didn't feel right and though accurately descriptive, the term "new normal" is, well, an over-used and somewhat…
Now is the Time for a Touch-Less Resident Experience. Here's Why...
Who hasn’t walked into a grocery store and felt icky about punching in your shopper’s club card at the checkout pin-pad, or maybe you've made a practice of using your knuckles to enter your PIN number at the gas pump. How about the liberal…
COVID-19 Lockdown Trends in Multifamily (Webinar Summary)
Lockdown was pretty crazy, right?! The data thinks so too...but will they stick moving forward? Our friends at MRI Software hosted a webinar, Impact of COVID-19 on Multifamily - Part 2, and asked us to share some maintenance-related data points from…
Designing a Better Maintenance Dashboard
The team here at ServusConnect is super-stoked to announce the release of our redesigned dashboard - or, v3, as we've been calling it! This new dashboard is the culmination of 5 years of learnings, working closely with multifamily maintenance…
Infographic - Contact Tracing COVID-19 in Multifamily Buildings
As states consider and start to implement pandemic lockdowns reductions, it is important for all of us to remember that COVID-19 still represents a severe public health risk and contact tracing exposures will be critical in the country's longterm…
Our commitment to help Multifamily Maintenance Teams during COVID-19
The COVID-19 virus is creating disruption and risk for multifamily operators everywhere. A few weeks ago we started to review and consider what it is we should be doing now, later, and longer-term. The features & details below detail work done…
Multifamily Gets Creative During COVID-19 Lockdown
COVID-19 is forcing all of us to get creative on how to stay connected with each other during this global initiative to "flatten the curve". Where I live in North Carolina, my family's favorite restaurant, like many others around the country, has…
Amid COVID-19 We're Thankful For Multifamily Maintenance Teams
One of the really great parts of my job as CEO of ServusConnect is traveling around the country, meeting with multifamily operators (executives & practitioners alike) and having discussions about their successes & challenges with maintenance…
5 Keys to Unlocking The Potential of Multifamily Maintenance Data
As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective. Multifamily Maintenance Operations is one of them. The reasons why vary, but the primary…
3 Simple Incentive Programs for Multifamily Maintenance Technicians
There is no doubt we are living in a data-driven world - and Multifamily has always loved it's data!Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas,…
Why Real-Time Language Translation Matters in Multifamily Maintenance
Pressures On The Multifamily Job Market We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of…
5 Apps Multifamily Property Teams Need for Emergency Events
It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first…
Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...
Previously posted in Multifamily Insider It seems everything is "Smart" these days. Smart....locks, speakers, thermostats, lights, TVs, register-vents, refrigerators, faucets, security systems, cameras....the list goes on! It seems there are plenty…
5 Things Your Technicians Want You To Know About Mobile Maintenance
Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience. These alone are great reasons to make…
8 Must-Have Apps for Multifamily Maintenance Technicians
With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations. Maintenance Operations, done right, can become a valuable component in…
Is the Technology Interface the Next Amenity In Multifamily?
Everything seems to be "Smart" these days. Locks, speakers, thermostats, lights, TVs, register vents, refrigerators, faucets, security systems, cameras....the list goes on! There are plenty of options in the market for multifamily apartment…
The Smartphone Dilemma in Multifamily Apartment Operations
In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19. Enabling massive productivity…
3 Reasons Why Real-Time Maintenance is Mission Critical
We all know how important a good maintenance team is to the day-to-day operational success of a property. However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations.…
Who is Alexa, and what is she doing in my house?!
Unless you've been hiding under a rock, you already know that Alexa* is Amazon’s virtual personal assistant that is gaining a massive following and importance in the marketplace. With over 30,000 skills, Amazon is aiming to make your life, and how…
5 Reasons for Better Apartment Repair Documentation
(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends,…
Your residents have something to say, but are you giving them a voice?
We all know how important online reviews have become in attracting new residents. We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple…
4 Ways To Use Maintenance Data During Multifamily Budget Season
For multifamily managers, budget season typically is not the highlight of their annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports for filter through...ugh. A thorough, well-crafted budget often requires us…
Think your multifamily maintenance staff can't learn tech? Think again
The thought of giving your multifamily maintenance technicians something new to learn, especially technology, is not a hill many apartment operators want to climb. Why is this? Our knee jerk reaction is to think about the tech who still has a…
4 Reasons to Apply Technology to Apartment Maintenance
If you are in the multifamily apartment business, you know this drill: A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their…