SERVICE REQUESTS

Digitize Your Work Orders

Implementing a paper-less work order process has never been easier. ServusConnect’s Service Request workflow is purpose-built for Apartment Maintenance Operations, making it simple for staff to learn & easy for residents to engage, all while providing industry-best analytics.

Cartoon of woman using apartment maintenance app to track service requests/work orders
Opening quotation mark

Bringing in ServusConnect was one of the best decisions we ever made to improve our onsite maintenance operations. Our Property Teams love it and the data insights are a game-changer!

– Gary Triplett, SVP Hawthorne Residential Partners

Cartoon of property management employee using work order software
WORK ORDERS MADE EASY

Create Requests from Anywhere

Whether initiated on your resident portal, PMS system, a website form, or directly inside ServusConnect, no matter where service requests are created, ServusConnect brings them together in one spot to easily manage the entire process.

Technicians Can…

  • Accept Requests
  • Reassign Requests
  • Decline Requests

Property Managers Can…

  • Update Schedule
  • Reroute
  • Reprioritize
  • Archive
  • Place On-Hold
  • Review & Approve
Cartoon of property managers using multifamily maintenance software
EASY FOR MANAGEMENT TEAMS

Review Work & Notify Residents

Get notified when work is completed by the maintenance team and stay on track with and automatically launch completion notes and survey requests to your residents.

  • Review Completed Tasks
  • Place On-Hold for Repairs
  • Print Work Orders
  • Notify Residents when Work is Completed
  • Send Resident Surveys & Notes
EASY FOR TECHNICIANS

Mobile App for Technicians

Simple to learn and easy to use, our mobile app allows your maintenance team to digitally document their work and keep track of daily tasks.

  • Complete Repairs
  • Resident Messaging
  • Spanish Language Translator
  • Speech to Text
  • Add Comments
  • Upload Pictures & Video
Cartoon of apartment resident using maintenance app to communicate about a service request/work order
Apartment resident celebrating a completed maintenance request
ENGAGE RESIDENTS

Resident Notifications

Are your Residents happy with your service? ServusConnect makes it easy to get immediate feedback after work orders are completed.

  • SMS Alerts
  • Community-Wide Messaging
  • Automated Resident Surveys
  • Analytics & Reporting

LET'S CONNECT!

It’s easy to get started.

Schedule a quick 30 minute demo with our team to learn more about our services!

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Looking to digitize your property maintenance? Schedule a demo with NetVendor Maintenance to learn how!

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