Articles and Info

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Multifamily Property Management Challenges in 2023 and How to Overcome Them

Summary: How to cope with high employee turnover and a maintenance technician shortage Property management companies (PMCs) are facing high employee turnover and a shortage of maintenance technicians. Both challenges come with costs that can add up…


Better Multifamily Inspections: How to Go Digital

It seems that every Multifamily operator is going through a “paperless” initiative, or at least has one planned. One of the paper-based processes that is high on the list for early conversion is the periodic inspections that pretty much every…


5 surprises I uncovered moving from property management to vendor services

Written by Natalie Schultz After 7 years in the property management industry, I have moved over to the other side, or rather, I’ve become a vendor serving the very clientele I used to be. I now serve as a Business Development Representative at…


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Taking Action While Boosting Your Resident Experience

As we settle into Q2 we are excited about our progress and look forward to continuing to help our industry automate their maintenance processes. For most of us 2020 was a train wreck, and we saw that it exposed a lot of issues for property…


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5 Keys to Unlocking The Potential of Multifamily Maintenance Data

As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective.   Multifamily Maintenance Operations is one of them.   The reasons why vary, but the primary…


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3 Simple Incentive Programs for Multifamily Maintenance Technicians

There is no doubt we are living in a data-driven world - and multifamily has always loved its data! Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas,…


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Why Real-Time Language Translation Matters in Multifamily Maintenance

Pressures On The Multifamily Job Market We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of…


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5 Apps Multifamily Property Teams Need for Emergency Events

It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first…


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5 Things Your Technicians Want You To Know About Mobile Maintenance

Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience. These alone are great reasons to make…


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8 Must-Have Apps for Multifamily Maintenance Technicians

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations. Maintenance Operations, done right, can become a valuable component in…


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Is the Technology Interface the Next Amenity In Multifamily?

Everything seems to be "smart" these days. Locks, speakers, thermostats, lights, TVs, register vents, refrigerators, faucets, security systems, cameras....the list goes on! There are plenty of options in the market for multifamily apartment…


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The Smartphone Dilemma in Multifamily Apartment Operations

In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19. Enabling massive productivity…


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3 Reasons Why Real-Time Maintenance is Mission Critical

We all know how important a good maintenance team is to the day-to-day operational success of a property. However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations.…


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5 Reasons for Better Apartment Repair Documentation

(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends,…


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Your residents have something to say, but are you giving them a voice?

We all know how important online reviews have become in attracting new residents. We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple…


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Multifamily Budget Season: 4 Ways To Use Maintenance Data for Smarter Decisions

For multifamily managers, budget season typically is not the highlight of their annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports to filter through...ugh. A thorough, well-crafted budget often requires us to…


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Think your multifamily maintenance staff can't learn tech? Think again

The thought of giving your multifamily maintenance technicians something new to learn, especially technology, is not a hill many apartment operators want to climb. Why is this? Our knee jerk reaction is to think about the tech who still has a…


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4 Reasons to Apply Technology to Apartment Maintenance

If you are in the multifamily apartment business, you know this drill: A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their…