NSA Storage (now part of Public Storage)
How a $750M+ self-storage operator replaced manual vendor tracking with one system
NSA Storage (now part of Public Storage) manages more than 1,500 self-storage locations across 37 states with 1,900+ employees. Before NetVendor, vendor compliance ran on spreadsheets, email chains, and manual documentation; it was a system that couldn't scale or keep pace with growth. NetVendor replaced it with automated onboarding, centralized compliance tracking, and a trusted vendor network across their entire national footprint.
Public Storage completed its acquisition of NSA on July 22, 2026.
✓ Vendors get approved fast and stay audit-ready
✓ A nationwide vendor network they can trust
✓ One standardized process for each property
✓ Automated reminders before documents expire
✓ The same dedicated support from Day 1 to now
✓ A single source of truth for real-time vendor compliance
Rapid growth outpaced NSA's manual process. COIs, W-9s, and renewals lived in spreadsheets, emails, and scattered documentation, which was hard to manage even with a full-time compliance role in place. Documents went out of date, renewals were missed, and visibility across thousands of vendors was limited. An audit confirmed what the team feared: real compliance gaps, created by a system that couldn't be fixed by working harder.
How NetVendor Made Compliance Audit-Ready Across a National Portfolio
NetVendor automated onboarding, credentialing, and renewal tracking, giving NSA a single source of truth for vendor compliance across every location, updated in real time, without manual follow-up.
NetVendor now handles:
- W-9 and TIN verification, plus background checks
- COI collection and renewals
- Direct outreach to insurance agents
- Dedicated support for onboarding and vendor questions
- Automated expiration tracking for every vendor profile
- Document verification
- A single location for all vendor profiles
- Document verification
“It was so hard to believe it could be this easy because it was such a struggle for us.”
A PROCESS THEIR TEAMS CAN COUNT ON
NSA's compliance lead now manages vendor compliance confidently and without gaps across the entire portfolio, with automation handling the follow-up, reminders, and verification that used to consume her week. For an operator with more than 1,500 locations, that's a structural change in how vendor relationships are governed.
Key Improvements:
- Accurate, audit-ready compliance records across 1,100+ properties
- Real-time insurance and document verification
- Fast renewal tracking through automated expiration alerts
- Portfolio-wide reporting and visibility
- Fast vendor sourcing through Vendor Search
- Instant access to vendor profiles, contacts, and required documents
"What our account rep did during onboarding is exactly what she does now. There is zero confusion about what we get."
— Jennifer, Accounts Payable Manager, NSA Storage
Conclusion
NetVendor gives NSA Storage a reliable, scalable way to manage a complex vendor network across more than 1,500 locations. With automated onboarding, centralized compliance management, and portfolio-wide visibility, NSA now keeps accurate, audit-ready records across its vendor base. What was once a stressful, manual process that couldn't keep pace with expansion is now a dependable, efficient workflow that supports the portfolio as it grows.
Would you recommend NetVendor? “One hundred percent yes. The impact is huge, and the risk is massive if you don’t have something like this.”
Case Study Comparisons
Learn more about NetVendor
tools for team efficiency, or schedule a demo.
