2021 was a transformative year for multifamily inspections and technician support. With increased pressure on maintenance teams and resident expectations at an all-time high, the NetVendor Maintenance platform introduced a wave of enhancements focused on real-time visibility, mobile accessibility, and integrated analytics—turning traditional maintenance into a strategic advantage. Here’s a look back at the biggest milestones.
1. Seamless PMS Integrations: MRI, Yardi & RealPage
A maintenance platform is only as strong as its connection to your property-management system. In 2021 we deepened our integration with MRI Residential and rolled out new, fully certified connectors for Yardi Voyager and RealPage OneSite—unlocking real-time sync for work orders, unit data and resident records. Property staff now enjoy a single source of truth without double-entry or import headaches.
Why it matters:
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Faster onboarding (days, not weeks)
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Automatic resident notifications triggered by PMS status changes
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Cleaner data for portfolio-level reporting
2. Operational Enhancements That Slash Downtime
On-Hold Visibility
Supply-chain and labor shortages sent many service requests (SRs) into limbo. Our new On-Hold workflow lets teams flag the reason, set an auto-release date and push an SMS to the resident in seconds—dramatically reducing “Where’s my work order?” calls.
Scheduled SR Reminders
Techs receive push alerts before a scheduled job starts, ensuring appointments aren’t missed and resident satisfaction stays high.
Claim & Create
Field techs can now “claim” unassigned SRs or create new ones straight from the mobile app—no clipboard required.
3. A Fully Mobile Maintenance Experience
The NetVendor Maintenance mobile app was upgraded with features built for the field. Technicians and supervisors can manage service requests, approve parts, and close out work orders directly from their phones—even without Wi-Fi.
Mobile-first updates ensure multifamily inspections and technician support are accessible anytime, anywhere.
4. Smarter Resident & Prospect Messaging
NetVendor Messaging evolved from a simple broadcast tool into an omni-channel powerhouse:
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Employee & prospect lists auto-pull from MRI Prospect Connect for targeted blasts.
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Templates, surveys and two-way replies (coming 2022) speed communication during storms, pest treatments and unit-turn campaigns.
And yes—resident survey links now track click-throughs to Google reviews, arming marketing teams with data to boost online reputation.
5. Digital Inspections That Connect Directly to Work Orders
NetVendor Inspections launched with a mission: bring multifamily inspections into the modern age. Technicians can now complete make-ready walks, annual inspections, and safety audits directly from their mobile devices—no paper, no delays.
Inspection findings are auto-linked to service requests, ensuring nothing falls through the cracks and compliance is always within reach.
6. Data You Can Trust: Portfolio-Level Insights
Our NetVendor Insights dashboards added:
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Onboarding scorecards to track adoption property-by-property
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Make-Ready Quality metrics linking turnover speed to resident work-order volume
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Regional “dashboard of truth” views for asset managers and executives
These analytics turn anecdotal hunches into measured KPIs—fueling smarter budgeting and preventive plans.
Looking Ahead
As 2021 proved, multifamily inspections and technician support aren’t just tactical tasks—they’re strategic levers for portfolio success. With continued investment in automation, mobile tech, and system integrations, NetVendor Maintenance is shaping the future of maintenance operations in multifamily housing.
Ready to see these upgrades live?
Book a NetVendor Maintenance demo and discover how a unified platform improves NOI, resident happiness and team morale.
